Thursday, September 9, 2010

Better Prospecting: Believe In Your System

 This article was originally published in Life Insurance Selling magazine on 9/2/2009 by KIM MAGDALEIN

Because a majority of agents fail to ever build a substantial practice, there must be a reason for their failure. When I entered the insurance business in 1985, I was handed “The One Card System.” Many of you have seen it, used it and abandoned it long ago. So did I. It was a prospecting and business management system that required a large amount of effort with low results.

Over time, it probably would have worked, but I wouldn’t work it. I have discovered that almost any prospecting method will work, if you work it. However, if the method is too slow, labor intensive and has limited potential, you would be very old before it creates a prosperous outcome.

In order for any endeavor to work, you must be “sold out” to the work. It is nearly impossible to get “sold out” if you don’t believe in the product 100% and don’t have faith in the methods used to achieve success. If you don’t believe the outcome of your efforts will be favorable or even worth the effort, the effort will be half-hearted and so will your income.

Proper marketing is the essential element of good prospecting. Since I didn’t have money to market, I had to prospect the hard way. Shoe leather. Cold calling.

I would place 30 business cards in my shirt pocket at 7:30 a.m. The rule was to not have lunch until I had given 15 of those cards to business owners personally. The last 15 would go toward “buying” my way home to dinner.

I would enter a business and introduce myself to the gatekeeper. I would say, “May I see the owner of this company?” She would respond, “Why?” I then said, “I would like to offer my services for free.” She would ask, “What do you do?” I would finally tell her, “It’s a private matter.”

Success came rapidly. Within a few weeks, I had enough cases to work that I was forced to back my prospecting down. Although I was selling a substantial amount of life insurance, disability insurance had always been underutilized and I found it an easy discussion. Business owners would at least talk about it.

On Saturdays, I would dress down to weekend casual wear and continue my quest for the business owner and his employees. Upon entering a retail store, I would strike up a casual conversation with the business owner and ask about the success of his enterprise. I would ask if he would entertain selling his business and what his price would be. Then came the big question: What would his business be worth without his presence? Usually it was substantially less. After securing his age, I was then prepared for a follow-up visit with disability income protection and life insurance. I used the value determined by our evaluation as a starting point. Because most of the business owners were young, underwriting was rarely a problem.

The most important aspect of this approach was in the numbers. Numbers have always been very important to me. I got my start in sales through the printing business. My boss didn’t know any better than to go through the front door of a business and ask them to buy. I discovered that it wasn’t difficult and was actually enjoyable after the initial shock.

You will get gatekeepers whose job it is to stop you. So I decided to make them an ally. If the business had any potential, my first visit was just a warm-up. I would simply ask for the name of the principal of the firm. On subsequent visits, with a warm, friendly attitude, the gatekeeper would get me the appointment. Seeing prospects every day is the life blood of a business. If you will start early each day with excitement and enthusiasm, the results will take you to the next level.

Kim L. Magdalein is a producer and owner of PresentYourPractice.com. He entered the industry in 1985, and went into private practice in 2001 serving the Jacksonville, Fla., retirement community. He has personally presented hundreds of seminars and created a thriving practice. He created Present Your Practice in 2004 to serve producers with seminar productions and methods for optimizing seminar attendance with qualified prospects. He can be reached at (800)909-9894.

Better Prospecting: Numbers Will Work

This article was originally published in Life Insurance Selling magazine on 11/3/2009 by KIM MAGDALEIN

My experience with sales began in the printing business. I had graduated from high school (just barely) and after three months at a junior college, secured a job as a delivery boy for a printing company. My grandmother lived with me, so with a whopping $95 of her Social Security and my paycheck for printing delivery, we had a shaky start.

I worked my way through the printing plant, and just two years later I was running a press, earning $4,250 a year. At age 20, I married a registered nurse. She moved in with my grandmother and me. Our combined income allowed us to buy a small home, (1,200 square feet at $98 a month) but I was dissatisfied with my future earnings prospects.

Then came a career turning point in my life. While I was running my press, a salesman came to call on our printing plant, selling supplies. He was a nice fellow, drove a nice car and he came and went as he pleased. I was jealous of his freedom. I thought that maybe I could become a salesman. Approaching my boss with the idea of going into sales brought amusement and ridicule. I was told that I knew nothing of sales. He brought up how shy I was (I wouldn’t even introduce myself to a stranger), and that overall I was just immature for my age.

After thinking about it for a few weeks, the salesman’s visits emboldened me even more to become a salesman myself. My boss had humiliated me and I had accepted it. A new strategy had to be employed. I went into the boss’s office and made him an offer he couldn’t resist. If he would allow me to represent his company, I would sell printing from 8 a.m. until noon, for free. I would have lunch at home, change my clothes and report to the press from 1 p.m. until 10 p.m., to compensate for the paid hours I was supposed to work. He accepted the offer.

For the next year I worked my plan. I talked him into paying me commission on my sales after a few months of working for free. Finally, I was a full-time salesman, but it certainly didn’t come easy.

My first day in sales, I was so fearful that I couldn’t walk into the door of a business. I drove around for four hours, completely ashamed of myself. That day I went to work running the press completely demoralized. Then I had an idea. I would go out the next morning with 10 business cards in my shirt pocket and I would not quit that day until I gave them to someone.

Fortunately, upon entering the first door of a business, the gatekeeper was a nice lady who cheerfully told me that if she needed any printing, she would call for a quote. I was thrilled, jumping up and down all the way to my car. I then became determined to get rid of as many business cards as I could each day and eventually I was introduced to decision-makers.

Numbers did the trick. This led to a reasonably successful career for 15 years in printing and supply sales. Then I left for bigger game. I entered the insurance industry at 35 years old with no prospects — I was in need of a tried and proven method of building a client list.

During my years in the printing business, I met a great mentor. His name was Judge Ziglar, whose brother, Zig, is the famous speaker. Judge was a sales trainer who wrote a book called, “Timid Salesmen Have Skinny Kids.” He taught me how to make numbers work, telling a story of when he had a heart attack. His doctor wouldn’t allow Judge to work for six weeks but he was allowed to walk for mild exercise. Judge then decided to experiment with  numbers during this time off. Wearing a coat and tie, he went door-to-door in local neighborhoods. His statement to the homeowners was, “Good morning, my name is Judge Ziglar with Action Now. May I come in?” Fifteen percent of the homeowners allowed Judge a brief audience in their home to secure an appointment. After six weeks and 5,000 doors, Judge was invited into 750 homes, with little explanation of the purpose of his visit.
As you build your practice, numbers will work even if your sales skills are weak. Next month, we will go to the next level.

Kim L. Magdalein is a producer and owner of PresentYourPractice.com. He entered the industry in 1985, and went into private practice in 2001 serving the Jacksonville, Fla., retirement community. He has personally presented hundreds of seminars and created a thriving practice. He created Present Your Practice in 2004 to serve producers with seminar productions and methods for optimizing seminar attendance with qualified prospects. He can be reached at (800)909-9894.

Better Prospecting: The Art Of Marketing By Seminars

 This article was originally published in Life Insurance Selling magazine on 11/3/2009 by KIM MAGDALEIN

Last month’s article emphasized the use of numbers to accomplish your prospecting goals. With the use of electronic communications, it’s a new world that we live in. Some agents may be uncomfortable using e-mail and e-marketing, but if you wish to keep up, then it will be necessary to get on board. I’m 57 years old and it’s been an ordeal to get up to speed in the latest and greatest communication devices.

Because I have personally presented my practice over 930 times to the public and have coached the production of thousands of seminars for other producers, it would be appropriate to discuss my feelings about using public seminars as a marketing method in your practice.

When I started presenting to the public back in 2001, and for many years since, it was relatively easy to get a great attendance and gorge my calendar with appointments. We have experienced a maturing of the seminar method. Attendance dropped dramatically during 2008, but we have seen a resurgence in attendance in most areas of the country in 2009.

In previous years we were able to “skim the cream,” so to speak, and I’m afraid we were a little spoiled. It was not unusual to get a 10- or 15-to-1 return on investment in seminars in years past. Now it is closer to a 5- or 7-to-1 return. Still very good, but not what it was.

As our economic environment improves, we are seeing a steady increase in seminar attendance and response. My practice did so much business that we didn’t follow up on anyone who did not make an appointment. How foolish. I’m guilty. Today, all attendees go into a database of drip e-mail, e-newsletter and snail-mail marketing for continuous follow-up.

How about those seminars? First of all, seminars continue to work well. With the advent of compliance issues and suitability concerns, many agents have shied away from seminars. That’s not a good idea. Seminars bring very large numbers of prospects. People who come to seminars, by and large, are concerned about their financial retirement issues.

I never give attendees solutions or product explanations at a seminar. That should be done at the conference table in my office. There is only one purpose for the seminar: Get the appointment. What your attendees want to know is that you have good bedside manner, you’re capable at your profession and possibly trustworthy. You would want them to make an appointment to discover if any of these things are true.

Greg, a producer, called me recently to say that he had tried seminars in the past with disappointing results. After some coaching, his renewed confidence encouraged him to make a commitment to present his practice with seminars. After his second one, he reported that he was very excited about the results. His attendance was higher and the appointment ratio improved. Greg has scheduled several more seminars.

It is easy to get discouraged. Seminars are an expensive project. I would suggest that any inexperienced seminar presenter get as much coaching and training as possible before venturing into the seminar waters. Also, you must be confident in your presentation skills or at least confident in your ability to improve.

Seminars can be an extremely effective method of filling your prospect list, but you should know how to produce and present seminars correctly for optimum performance.

Kim L. Magdalein is a producer and owner of PresentYourPractice.com. He entered the industry in 1985, and went into private practice in 2001 serving the Jacksonville, Fla., retirement community. He has personally presented hundreds of seminars and created a thriving practice. He created Present Your Practice in 2004 to serve producers with seminar productions and methods for optimizing seminar attendance with qualified prospects. He can be reached at (800)909-9894.

Better Prospecting: How To Find And Utilize The Right Direct Mail Lead System For You

 This article was originally published in Life Insurance Selling magazine on 12/2/2009 by KIM MAGDALEIN

If you are planning to use a direct mail lead system to market your practice, this is what you need to know: There is no such thing as a magic bullet. I owned a direct mail lead generating company, and the most difficult task we had was to convince agents that a lead is not a sale. It’s a lead. The primary purpose of a lead is to qualify the prospect.

Demographic selection will help to qualify the mailing list. You can choose age, income, house size, marital status and other qualifying criteria. The more criteria you choose, the more the list will cost per name. Some criteria will increase cost because of the difficulty in attaining the information. Keep in mind that the list is the most critical element of the direct mail package. Once you have selected the list, the offer will be the second most important item. What are you offering in you mailing? Is it an attractive offer? Obviously, information that is important to your prospect will get a better response than a pocket calendar.

You can see that there are numerous elements that must work to get a mail lead system to work. It’s not for the faint of heart. In fact, I would suggest the use of a turnkey system that has a successful track record. The developers of lead systems have spent thousands of dollars determining what works with their particular system. You would be advised to take advantage of their knowledge and research, which can only come from experimentation.

I mentioned that lead systems are not magic bullets. A lead from direct mail is generated by a person who is interested in information without any obligation to purchase. He or she will want information that is non-threatening. This type of lead requires that you are capable of transitioning from this interest to an appointment. A transition like this will take practice. While you are practicing, you will burn up leads while correcting mistakes. Your lead service will be able to keep your learning curve to a minimum, so you must listen to your trainer.

This next point is critical. If there is any part of the lead program that you can’t live with, don’t start. If you feel that there are any unethical or uncomfortable elements to the lead system, stay away and find another system that is comfortable for you.

In your research, find out how long it takes for you to receive the leads after the prospect sends the response. Your follow-up must be immediate. Every day that you sit on the lead, it will get colder. In some cases, the prospect may not ever remember responding.

Take heed also, that direct mail leads cost something. They are not free. You should look for a return on investment from a lead system of at least five to one. For every dollar you invest in leads, you should get at least $5 in commission. A learning curve is to be expected. Set aside a war chest of at least $2,000 for a lead system to make it work. Since the learning curve takes time, you will need to make a long-term commitment to get it to work for you. While you are experiencing your learning curve, discouragement and doubt could cause you to fail.

Google “direct mail leads” for insurance. You’ll get plenty of responses. Also, ask your providers about lead systems. Just remember to check their system and when you find something that works, make it work for you. If someone else is making it work, you can, too.

Kim L. Magdalein is a producer and owner of PresentYourPractice.com. He entered the industry in 1985, and went into private practice in 2001 serving the Jacksonville, Fla., retirement community. He has personally presented hundreds of seminars and created a thriving practice. He created Present Your Practice in 2004 to serve producers with seminar productions and methods for optimizing seminar attendance with qualified prospects. He can be reached at (800)909-9894.

Better Prospecting: Term life: A Door-opening Relationship-builder

 This article was originally published in Life Insurance Selling magazine on 1/4/2010 by KIM MAGDALEIN

Better Prospecting: Navigating The Sea Of Annuity Marketing Methods

 This article was originally published in Life Insurance Selling magazine on 2/2/2010 by KIM MAGDALEIN

If you have an insurance license and have inquired about annuities from any marketing organizations, you have, no doubt, been deluged with annuity marketing methods. It is easy to get caught up by the “idea of the week” from various marketing organizations. Beware, not everything you see or hear is valid.

A few years ago, I went to an annual event that featured dozens of marketing organizations, insurance companies and support programs. All of them were the “very best.” Each one was “all you needed to be successful.” While most were legitimate, some were not. Unfortunately, when you try something new, as I’ve stated before, you’ll spend time, resources and money going through a learning curve. This learning curve can be very discouraging to an enterprising agent, especially if the process leads to a dead end. While I was at the conference, I was invited to a roundtable discussion with half a dozen proven and highly successful producers. We convened for several hours. While some of the discussion was productive, I found it to be a fishing expedition to find “secrets to success.” One of the “top producers” offered a marketing approval that he claimed worked well for him. When I questioned him on the details of his program, he stumbled through his explanation. His idea sounded good, but in practical application, it was doomed to failure.

Evaluating Programs:

Because there are numerous annuity prospecting programs, proper due diligence is essential. Here are a few criteria to study:

1) Have you heard of it before? You don’t want to be the guinea pig experiment. You also don’t want to be used to sell a few annuities until the next sucker comes along. The proper prospecting method should have a proven track record.

2) Can you speak to one or more uninterested, non-participating users of the prospecting method? They will give you the good and bad about the program. Since there are no magic bullets, hard work will follow. What are the procedures that may be difficult to implement?

3) Have you been referred to the method by a practitioner? Excellent!

4) What is the promoter of the program getting out of your participation? The promoter’s deal may be perfectly acceptable, but they may be getting something for nothing.

Prospecting Procedures:

The methods that have been most successful with consistent results are: 1) Seminars; 2) Referrals; 3) Direct Mail; and 4) Drip Mail, including newsletters, both print and electronic.

Prospecting procedures will also include other steps:

1) Initial Contact. The initial contact to make an appointment may be successful. If you are able to make an appointment initially and get sale right away, the follow-up procedures (e.g., annual reviews) will gain additional sales.

2) No appointment/no sale follow-up prospecting. After you have established a personal contact with a prospect and have identified him or her as a qualified (has money) prospect, then follow-up procedures may renew the appointment for further sales efforts. Just because you don’t get the sale the first time doesn’t mean you won’t get it later if you keep the door open. A good one-card system can help with this or a contact management system.

3) Cross-selling other products is, of course, another way of staying with a client over the years. Whatever procedures are used must be consistent and persistent. The law of large numbers still plays a huge role in the success cycle of prospecting for annuity sales. The scope of your prospecting should include some type of large number effort initially to get the ball rolling with real momentum.

Kim L. Magdalein is a producer and owner of PresentYourPractice.com. He entered the industry in 1985, and went into private practice in 2001 serving the Jacksonville, Fla., retirement community. He has personally presented hundreds of seminars and created a thriving practice. He created Present Your Practice in 2004 to serve producers with seminar productions and methods for optimizing seminar attendance with qualified prospects. He can be reached at (800)909-9894.

Better Prospecting: How To Obtain Quality Third-Party Referrals

 This article was originally published in Life Insurance Selling magazine on 3/1/2010 by KIM MAGDALEIN

After almost 40 years of prospecting, I have found that it is an art form. Prospecting should set up the sales prospects so that the process goes smoothly from step to step. For years now, I have discovered that getting help from a third party is an excellent way to prospect.

Back in the 1970s, I sold printing plates to printing companies. I could either call upon the printing companies individually or devise a plan that would help me get in the door. My plates were actually sold through dealers, so I partnered with the dealers to open the door for me. When they discovered a problem with a competitor’s product, they called me and I was there in less than six hours. The prospects were always amazed that I would drop in just as they needed a problem solved.

When I entered the insurance business in 1985, I had to develop new ways of getting help from third-party influences. The key is to find a good reason for a third party to help. Remember the two motivators: Greed and fear of loss. On the greed angle, what could I do to make my referrals money?

If you want an attorney to give you referrals, or any other professional, then you should devise a plan for them to gain value for the effort. In our business, most states don’t have a problem with paying for referral prospects as long as the payment is not tied to an outcome like a sale. It also can’t be tied to a commission, but it can be just a reward for the lead whether or not it becomes a sale. It is determined as advertising as long as it is just a prospect to follow up with.

I have found that attorneys will give you referrals if you offer something first. In Florida, attorneys can be licensed, so we give the attorney 50% of the commission for each referral. Some of you may be choking on the 50% thing, but they will bring you excellent prospects on a consistent basis when they are well-paid. If you can’t get your referral source licensed, there is an effective alternative: Help them market themselves. You can pay for seminars that promote their practice. You can then participate in the seminars, as a consultant to their firm. This will allow you to sit in on the meetings they have with prospective law clients. This will also work with CPAs. This is a more complex approach, but pays big dividends. I have an attorney who continues to supply great prospects due to this approach. If this is of any value, call me and I’ll help with the details. This program is somewhat complex, but worth the effort.

Any program that is targeting professionals will take time and requires an investment, so it should be considered with careful thought.

Keep in mind there are no silver bullets when building a successful prospecting effort. You will invest money or time or both. I prefer investing money because it is a renewable resource, and time can’t be redeemed.

All methods should be considered as to their return on investment. I look for at least a 10:1 return on invested capital for any system used. If I can’t get $10 back for every $1 invested in a prospecting program, I won’t consider it. Also, it is absolutely imperative to understand that no prospecting method works well right away. You will have a learning curve that takes time and expense. The effectiveness of a prospecting method improves with time and practice.

Don’t forget to keep the prospects flowing. That will take care of the wonderful lifestyle this business can supply.

More prospecting columns by Kim Magdalein.

Kim L. Magdalein is a producer and owner of PresentYourPractice.com. He entered the industry in 1985, and went into private practice in 2001 serving the Jacksonville, Fla., retirement community. He has personally presented hundreds of seminars and created a thriving practice. He created Present Your Practice in 2004 to serve producers with seminar productions and methods for optimizing seminar attendance with qualified prospects. He can be reached at (800)909-9894.